What is this GameStop PowerUp Rewards® Program thing and why should I care?

All you have to do is sign up for the Player or Pro account with your email address at your local GameStop and you'll get a membership card so you can immediately start scoring points. As a member, you will also get invitations to member-only events, advance notice of sales, promotions, and other offers.

HOW TO SCORE POINTS: Show your card whenever you make a purchase or trade and you'll score points for each game or system you trade in. You'll score points for any new and previously-owned games, consoles, accessories you buy and more!

HOW TO GET REWARDS: Use your points to get gaming gear, exclusive collectibles, dollars off Reward Certificates and more from the PowerUp Rewards Catalog. Cool, new and exclusive items are added all the time!

Can anybody enroll?

Just about. Are you at least 13 years old? Legally reside in the U.S., Puerto Rico, or Guam? Have a valid email address? If you can say "yes" to all three, you can join.

I'm sold. How do I join?

Either prove your worthiness by providing solid proof of the Loch Ness monster or visit a participating GameStop store. Your choice.

Do I always have to show my membership card at check-out?

It's way faster. But if you must leave your card at home, you can give your phone number or email address to an associate and they'll look up your info. Just be ready to show a second form of ID. And no, you can't bring in your girlfriend or boyfriend to vouch for you.

What if I lose my membership card?

While we expect you might misplace your card from time to time, you can always have a store associate look up your membership using your email address or phone number.

However, if you're really attached to that beautiful piece of plastic – you'll need to contact Customer Care to request a one-time issue of a replacement card – We'll cover the first one for Free, but any additional replacement cards requested we will deduct 500 PowerUp Rewards Points from your account. Points must be available in order for a replacement card to be requested.

Can I have multiple membership cards?

Nope. One card per member.

Is PowerUp Rewards available at all GameStop locations and at GameStop.com?

PowerUp Rewards is available at all U.S., Puerto Rico, and Guam GameStop locations, and points can be scored for purchases in store and on GameStop.com.

How do I set up my GameStop PowerUp Rewards membership account?

Easy. Once you pick up your membership card in the store, go to PowerUpRewards.com and follow the steps to set up your account. You better do it right away, because you must be set up or you won't be able to redeem points for rewards or access your great offers.

Can I still redeem points if I don't set up my membership account?

No. No. A thousand times no! You must set up your online account at PowerUpRewards.com before you can redeem points for rewards.

How do I cancel my membership?

What, are you nuts? We can't imagine why you'd want to cancel a membership that gives you all this stuff. But you can at any time by notifying Customer Care.

Can I reactivate my account after I have canceled it?

No. And be careful. Once you cancel an account, all your scored points are forfeited. Although, you can sign up again and receive a different membership number.

Why do you need my email address?

Fear not. We don't sell email addresses. We need a valid email address to be able to look up your information in the store and to deliver PowerUp Rewards news, exclusive offers, invitations and more.

Can I opt out of email communications?

Yes! You can change your email preferences at any time under the Communications tab in your account.

What if I can't remember the email address I used to register?

That's OK. Just ask a GameStop store associate to look you up by phone number and zip. You can also find it on your receipt given at time of enrollment.

PowerUp Rewards Pro Membership

How do I join the GameStop Rewards Pro program?

We thought you'd never ask! You can purchase a PowerUp Rewards Pro membership, or upgrade from the Player PowerUp Rewards program, at any participating GameStop store. Just fork over $14.99 (a small price to pay for all the stuff you get) OR you can upgrade to Pro by redeeming 15,000 points in the PowerUp Rewards Catalog and you're in! Find your local GameStop store here.

What do I get with my PowerUp Rewards Pro membership?

PowerUp Rewards Pro members get more good stuff. All the benefits of the Player program, but with bigger bonuses and other great stuff:

  • 250-point Pro enrollment/upgrade/renewal bonus
  • Buy 2, Get 1 free welcome offer* on pre-owned games in your online account after activation
  • 10% point bonus on nearly all purchases
  • 10% bonus trade-in credit
  • 10% off pre-owned games and accessories
  • One year of Game Informer magazine
      *Appears in your Active Offers section under the My Account tab within 3-5 business days after profile set up.

What if I am a current Edge member?

You're extra special. As a current Edge member, just bring in your current Edge card to a participating GameStop store and trade in for a PowerUp Rewards Pro membership card. Trade-in credit from one Edge card can be transferred to your new PowerUp Rewards Pro card, and benefits will extend. Easy, huh?

What happens to my subscription to Game Informer if I exchange my Edge card for the PowerUp Rewards Pro membership card?

Absolutely nada. Your Game Informer subscription will not be affected. The expiration date on your PowerUp Rewards Pro membership will be the same as your current Edge membership.

Do I get my $14.99 back if I decide to cancel my PowerUp Rewards Pro membership?

You'll get a full refund within 7 days of purchasing your membership by returning your card to any participating GameStop store. Also, any bonus points earned for the purchase of the GameStop PowerUp Rewards Pro membership will be forfeited at that time.

If I cancel my GameStop PowerUp Rewards Pro membership, can I still participate in the free program?

Affirmative. Upon returning your PowerUp Rewards Pro membership card to a participating GameStop store, your membership will be cancelled. And you won't be getting all the bonuses anymore.

What happens if I don't pay the $14.99 renewal fee?

Sorry, no free rides. In the event that you don’t renew after the 1-year period, your account will be downgraded to the Player PowerUp Rewards program.

What happens to the points I scored as a PowerUp Rewards Pro member if I don’t renew?

Don't sweat it. All accrued points and the expiration date of accrued points at time of downgrade will remain intact.

Scoring Points

I bought some stuff before becoming a member; can I get credit for it?

Nope. Points can't be scored on purchases made before joining GameStop PowerUp Rewards.

How do I score points?

That's an easy one. Show your PowerUp Rewards card or give us your membership number when you make a purchase at a participating GameStop store, and you'll automatically score points for every $1 spent. This little chart breaks it down:

  • 10 points per dollar spent on all new games and consoles
  • 20 points per dollar spent on pre-owned games, accessories and consoles
  • 20 points per dollar on traded-in games or consoles
  • Up to 500 points for setting up your account online, completing your profile and establishing your Game Library

How long does it take for points to post to my account?

They won't be sitting around collecting dust. Points will make their way into your account within something like 24-48 hours after in-store purchase.

Do I score points for buying GameStop gift cards or online certificates?

Sorry,no on both counts.

Do I score points on the value of any reward certificate I redeem in-store?

That would be… no. You do not score points for the amount of any reward certificates redeemed or discounts applied, nor for any amount tendered to a GameStop gift card (or other ineligible tender).

Do I score points on taxes and shipping?

Sorry. No can do. No points are scored for the value of any taxes or shipping paid, nor are points scored on all or part of any transaction tendered to a GameStop gift card (or any other ineligible tender).

What happens if I don't show my membership card or mention that I'm a PowerUp Rewards member when I make a purchase?

Just contact Customer Care for assistance… and have your receipt handy.

What happens to the points scored on items I returned to the store?

Points scored for any items returned to the store are deducted from your account.

Do my points ever expire?

Yes, they can. If there is no account activity posted to your account for one year (12 consecutive months), the account is subject to closure and termination, including forfeiture of all accrued points. "Activity" is defined as making a purchase or a trade at GameStop or GameStop.com or making a purchase of Kongregate Kreds on Kongregate.com.

Can I transfer my points to another member's account?

Aww… how thoughtful of you to want to give your points away to a needy friend. But, you can't. Points are not transferable and may not be combined among GameStop PowerUp Rewards members.

Getting Rewards

Where can I find the current rewards available in the GameStop PowerUp Rewards program?

Log on to the member website at PowerUpRewards.com, then select the Rewards Catalog tab to start redeeming for your rewards.

How do I redeem my points?

To redeem your points you must set up your account online by completing your member profile and preferences, and by adding games to your Game Library. Once that is done, you can then select the Rewards Catalog tab to view rewards and start redeeming. Just log in at PowerUpRewards.com and select your awesome item from the Reward Center.

If you're redeeming points for a physical merchandise reward, you'll be asked to provide a mailing address and your reward will arrive in 2 – 3 weeks.

If you're redeeming a Reward Certificate, you'll get an email confirmation that directs you to go get your printable one-time-use certificate from your member dashboard at PowerUpRewards.com . Print it out and take it to the store OR conveniently show the Reward Certificate on your GameStop PowerUp Rewards mobile app, and enjoy your reward!

Partner certificates will come with their own redemption instructions.

Once I redeem my points for a reward certificate, how long do I have to use it before it expires?

You've got a cool 60 days from date of issue. So don't put it in a drawer and forget about it. Get to GameStop and let's do this thing!

Can I give a reward certificate to a friend or family member?

Certificates are not transferable and may not be combined among PowerUp Rewards members or conveyed by any means to anyone.

Do I need to make a minimum purchase with my reward certificate?

Nope, there's no minimum required. But if your total purchase adds up to less than the value of your rewards certificate, you won't get change or store credit for the difference. In other words, it pays to get something REALLY good.

Can my reward certificate be replaced if it has been lost, stolen or expired?

GameStop is not responsible for any reward certificates that have been lost or stolen, and expired certificates will not be re-instated nor can you get those lost points back from lost, stolen or expired reward certificates. So treat them just like real money.

What if I want to cancel my order?

We process orders quickly so you can start enjoying your reward right away. To cancel an order, contact Customer Care. If your reward order has not been processed, we can cancel the order, no problem. After the order has been processed, we will not be able to cancel it.

Can I return my reward?

Items such as digital coupons and downloadable content cannot be returned. In the case of a physical item – like a t-shirt or belt buckle, for instance – we will accept your one-time, return request if the item is damaged. Please contact Customer Care for information on return eligibility, instructions and assistance.

I changed my reward preference selection to automatically redeem points for a reward certificate but didn’t get my reward certificate. What should I do?

If you made or changed your selection after the 25th of the month, you should receive a reward certificate approximately 5 weeks later, if your point balance qualifies you. If you’re unsure when you made your selection, contact our awesome Customer Care team.

I tried to make my selection but received an error.

We’re sorry you weren’t able to make your selection when you logged in. Give it a few minutes and then try again. If that doesn’t work… contact Customer Care .

Account Activity

How often will I receive account updates?

Not so often that your head will explode. It's more like monthly electronic activity statements. You can always check out your account by logging into PowerUpRewards.com.

Where do I go to see my account activity?

Check out your account activity online at any time by logging into PowerUpRewards.com or the PowerUp Rewards mobile app.